FAQs:

Can I order for delivery later in the day or the week?

Yes! You can choose to have your order delivered at any of the hourly slots ahead, upto a week in advance.

 

What are 15-min meals?

We send you a box of chopped, portioned and prepped ingredients along with an instruction leaflet for you to cook up a meal in less than 15 minutes. We only offer Specials and Pastas in the 15-min meal segment.

 

How do I order the perfect cake for an occasion?

We offer a variety of small and mid-sized Cakes which are perfect for office parties, birthday celebrations and anniversaries. The Cakes need a 5 hour lead time for delivery. (Cakes are subject to availability of the baker)

 

Are there any hidden charges?

There are no hidden charges. The service taxes charged on the products vary from city to city.

 

How do I become an Indulge Seller?

Please fill up this form, or reach out to us at indulge@innerchef.com.

 

How does “Share & Earn” work?

It’s easy! Share your referral code with the people you love (or hate). They receive Rs. 100* in credits upon signing up. On the successful delivery of each of their first orders, you earn Rs. 100* in credits. Now, you have a reason to love them more! (or hate them less)

*(1 Credit(s) = Rs. 1)

 

I invited my friend, but did not receive any credits.

Good things come to those who wait!

Credits will reflect in your account only after your friend’s first order has been marked delivered. If it's been delivered to him/her and you have still not received credits, reach out to us at hello@innerchef.com

 

I signed up with a referral code, but did not receive any credits.

That’s a bummer.

Referral credits are awarded on successful registration using a valid referral code, that is active for a certain amount of time. If you did not receive any credits upon signing up, you might have used a wrong code or an expired code.

 

My coupon code is not working.

There could be multiple reasons your coupon code isn’t working:

a) Your code is incorrect.

b) The coupon code has expired.

c) You are using credits to pay for the order. You can either use only a coupon code, or use credits balance. Both of them cannot be used at the same time.

 

I am not able to use my referral credits.

The cart value should be a minimum of Rs. 200 for you to use the referral credits.

 

Is there a limit to the referral credits I can use per order?

Yes, currently there is a limit of redeeming only 100 credits per order.

 

My order didn’t go through but my credits were deducted.

The credits get added back to the account when the order is cancelled for some reason. In case your order didn’t go through, and the credits weren’t reverted in the next 15 mins, do reach out to our customer care team.

 

Are there any other terms and conditions associated with the “Share & Earn” referral program?

The invite codes should only be used for personal and non-commercial purposes. Public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via SEM (e.g., AdWords/Yahoo/Bing) is also not allowed. InnerChef reserves the right to review and investigate all referral activities and to suspend accounts or revoke/ remove referral discount and withhold features or benefits obtained through InnerChef’s “Share & Earn” program if it believes or determines that the use of a referral code or referral discount was in error, fraudulent, illegal, or in violation of our terms.

The program is for a limited time period only. InnerChef reserves the right to withdraw the program at any point in time.